Refund policy

Exchange & In‑Store Credit Policy

We offer a 30‑day exchange policy for in‑store credit, which means you have 30 days from the date you receive your item to request an exchange for another product or to receive in‑store credit. All issued credit does not expire.

Eligibility for Exchanges

To qualify for an exchange or in‑store credit, your item must be:

• In the same condition in which it was received

• Unworn or unused

• With all original tags attached

• In its original packaging

• Accompanied by a receipt or proof of purchase

How to Start an Exchange

To begin an exchange, please contact us at sales@driftless-couture.shop. Items approved for exchange must be shipped to DCS at the following address:

182 Main Street, Ferryville, WI 54628

Once your exchange request is accepted, we will provide a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

For any questions regarding exchanges or in‑store credit, you may contact us at info@driftless-couture.shop.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product. We will evaluate the issue promptly and work to make it right.

Exceptions / Non‑Returnable Items

Certain items are not eligible for exchange or in‑store credit, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

We also cannot accept exchanges or returns on sale items or gift cards.

If you have questions about the eligibility of a specific item, please reach out to us.

Exchanges

The quickest way to receive the item you want is to complete the exchange process and, once approved, place a new order using your in‑store credit.

European Union 14‑Day Cooling‑Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must still meet the standard eligibility requirements: unused, unworn, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

Our store does not issue refunds to the original payment method except where legally required (such as under EU cooling‑off rules). All approved returns outside of those exceptions will be issued as in‑store credit.

If a refund is legally applicable, we will notify you once your return is received and inspected. Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sales@driftless-couture.shop.